Frequently asked questions

Charles Tour is tour management software for live entertainment: planning, resources (venues, hotels, travel), team and documents - one source of truth for the whole tour. Charles Bot (optional) proposes structured data from professional emails; you approve before anything is saved.

Both: open Charles Tour in your browser, or install the desktop app (Mac, Windows) and mobile app (iPhone, Android). The crew reads the tour on the road; tour managers edit from the desk or the bus.

14 days access to available features, no credit card. Create an account, invite your team, import or enter a tour. At the end you choose whether to continue - no obligation.

Yes. Export your day sheet or routing CSV from Master Tour, then import it from Charles Tour planning. Dates, venues, hotels, travel and contacts come over in bulk - you review before saving.

Yes. Role permissions, encryption of sensitive data, revocable JWT sessions on all devices. Charles Tour passed a CASA Tier 2 audit (Google API). See the Security page for details.

No. Crew access (read planning, accreditations, bus bunk) is free and unlimited for members invited on a tour. Only the organization running the tour pays for the Charles Tour license.

An assistant that reads professional tour emails (Gmail or IMAP mail), extracts flights, trains or hotels, and proposes fields for you to validate. Nothing is saved without your OK. It is not a chatbot making decisions for you.

Yes — book a 30-minute slot on the Demo page: we walk through planning, imports and Charles Bot on your use case. You can also start a 14-day free trial with no credit card.

Modern web experience, real-time sync, native Master Tour import, tour bus bunk assignment, and incoming flow organized (mail, CSV) without re-entry. Same job, less daily friction.

Email us at contact@charlestour.com. We reply to teams on trial and active customers - usually within 48 business hours.